How To Build Strong Customer Relationships Good news! There are lots of ways to build better customer relationships, especially with the assistance of partners like Awesome CX. 1. Determine Target Audience Values Begin by determining your target audience members’ values,...

What Exactly Is a Customer Experience Audit? A customer experience audit goes beyond traditional customer service evaluations, encompassing a holistic assessment of every aspect of the customer journey. It serves as a strategic tool for gaining invaluable insights into customer...

What Is the Role of AI in Customer Service? The adoption of AI in customer service is transforming customer interactions across industries. AI-driven solutions are increasingly being implemented to manage and enhance customer service operations, providing a seamless, efficient, and...

What’s the Big Deal? At Awesome CX, we know that customer service can make successful companies fail and struggling companies excel. A thriving company can lose large shares of its respective market due to a lack of quality customer service....

Four Core Principles of Good Customer Service Let’s look at four core principles that enhance and ensure your customers experience exceptional service from your entire customer service team. 1. Proactive When providing an excellent customer service experience, no other principle...

What Are Some Examples of Cross-Selling? Cross-selling may sound difficult to do at first, but in reality, it is very simple. Don’t make the mistake of believing shoppers are not interested in spending more money with your business or that...

What Is Outsourcing? Outsourcing simply involves the process of offloading some or all of a service, department, or function from within your company to an outsourcing partner. Choosing the right partner is what makes the difference between success and failure....

How Is Frontline Feedback Different From Other Feedback Types? Frontline feedback, in short, represents feedback that is given by people who directly interact with your consumers almost daily. There’s a time and a place for unbiased, scientific data. However, when...

Why Is CEM So Important for Telecom Companies? Telecom companies, perhaps more than any other company type in any other industry, have to deliver quality and speed to their customers. Telecommunications, by nature, is about sending information from one place...

The B2B Customer Experience — What Is It? The B2B customer experience is the collective experience that a B2B client (such as a vendor, salesperson at another company, etc.) has when they interact with your brand. It’s very similar to...

What Are CX KPIs? In a nutshell, customer experience KPIs are trackable metrics you can use to determine: How satisfied are customers with your brand and their journeys? Are your clients likely to stick with your brand in the long...

What Is Peak Hiring Season? Peak hiring season, as the name suggests, is when businesses are most actively looking to bring new talent on board. This period isn’t set in stone and can vary depending on the industry and region,...

What Is the Current State of Customer Experience in Banking? The digital revolution is in full swing when it comes to the customer experience in the banking world. It’s a brave new world out there, with customer expectations soaring higher...

A Formal Analysis of Communication There are five types of communication that occur when we engage in conversations with others. Some of these types happen at the same time, and others happen independently of one another. It is important that...

How Can Being Aggressive Be Positive? We didn’t want to start right out of the gate by scaring you away with the word aggressive, so we thought it prudent to explain ourselves. When we say be aggressive with your sales...

Why Being Proactive Matters Being proactive in your delivery of customer service experience matters. It is one of the most significant ways to increase customer satisfaction, customer retention, and profitability. Regardless of how much attention you put into research and...

Running a small business without a robust customer service staff can be a death knell. This is the reason many small businesses outsource their customer service for a dedicated team to handle. It’s one less thing to tackle each day...

Business process is simply a collection of activities that accomplish organizational goals once they are completed. Both human stakeholders and various technological, digital, mechanical, and workflow systems accomplish these processes.

Customer success has become a buzzword for marketing departments of all shapes and sizes. But it’s so much more than that. Helping customers succeed is not a new idea, but many companies are implementing customer success as a proactive standard...

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Savvy business leaders today understand the importance of delivering cutting-edge customer experience and kick-ass service every time. It's simple: provide excellent products and services that are friendly, effective, and fast, and watch your revenue grow.

These days, no brand can hope to thrive in the competitive market without delivering top-notch customer experiences to each target audience member. Indeed, CX is – in many ways – the single most important aspect of marketing and customer retention....

Workforce management has seen a substantial evolution over the years. Gone are the days of cumbersome manual processes. In the current landscape, advanced digital systems rule supreme, with the latest addition to this transformative journey being artificial intelligence (AI). AI...

The hospitality industry thrives on the delivery of exceptional customer experiences. This fundamental ethos forms our core beliefs here at Awesome CX by Transcom as we intend to revolutionize how businesses approach customer support. As the industry continues to evolve,...

As we step into the future of retail, the landscape is transforming rapidly, with customer experience (CX) at the helm of this change. This shift is not just about adopting new technologies or jumping on the latest trend, it’s about...

As the financial technology industry is growing like wildflowers, it’s forcing fintech companies to adapt and innovate quickly. Banking and financial institutions use digital solutions to succeed in this competitive market and rely on fintech businesses to execute creative software...

Customer experience management (CXM) is designing your customers' journeys to meet (or exceed) their expectations of increasing their satisfaction and loyalty. 

Want to maximize your customer base and loyalty? Discover ways to improve financial service customer experiences at your brand with this guide.

Customer experience is arguably the most important determining factor in whether a brand thrives in a competitive market. Now more than ever, brands are looking to innovate using tools like artificial intelligence (AI) to revamp and improve their CX processes...

Customer service is one of the most important jobs within a company. However, it is also one of the toughest jobs. When your customers are patients, your job becomes even more challenging. Your customer could be in pain and stressed...

Remote work is becoming increasingly popular as more and more companies are hearing about the awesome benefits for both the employee and the employer. Zillow, Twitter and Spotify are some of the biggest tech companies that have adopted remote work...

While outsourcing has been around for decades, it seems like it’s the latest trend as many businesses are learning the awesome benefits. It used to be primarily large companies outsourcing some of their essential functions, but now many small businesses...

Innovation and development are two critical components of long-term success. A new development project requires significant time, personnel resources, and money. Once you have evaluated your needs, choosing whether to keep your development project in-house or outsource it is the...

We all know fashion e-commerce is super competitive, but for every emerging brand that has popped up, there are those that have successfully scaled up. The right people, proper funding, strong brand values, and the right products are the key...

Whether large or small, businesses all over America need to make phone calls to existing and potential clients and handle calls from past customers who call in with questions, comments, or concerns. Both of these components of customer communication are...

Your company’s growth and profits depend on increasing your sales yearly. Maintaining the prior year’s level of performance should not be what you consider successful. Some of the highest-grossing businesses in the world know this, which is why they strive...

For starters, offshore outsourcing is just the process of hiring another organization in another country to perform certain jobs or services for your business. With so many unknowns, outsourcing offshore could be a little intimidating at first, but here we...

Running a business requires hard work, dedication and most of all, capital. If you really want to scale your business and take it to the next level, you will need to work smarter and plan your next move strategically. One...

As the sun rises on a new era of artificial intelligence (AI), a digital transformation is sweeping across the business arena. The customer remains paramount, but now AI acts as the invisible hand, shaping and molding the customer experience (CX)...

Artificial intelligence and machine learning are everywhere, and they are impacting all types of business operations in sectors. That’s also true with customer service: a highly crucial arena that determines things like conversion rate, customer loyalty, and more. To maximize...

AI is having powerful, transformative effects across industries and niches. If you have a brand blog, forum, or other community, you might also think about leveraging AI for content moderation. Using artificial intelligence in content moderation can provide your brand...

It’s no secret that AI is transforming industries throughout the economy. No matter what your business is or what its niche might be, odds are AI will have a majorly beneficial effect on your brand and its operations, provided you...

There are so many customer service tasks that need to get done, and even fully staffed teams can find themselves overwhelmed by everything on their plates. When pairing customer experience with automation technology such as artificial intelligence (AI), you are...

In the modern customer-focused business environment, fostering exceptional customer experience (CX) has become a primary focus. Many organizations overlook that the key to better CX lies not solely in refining processes or leveraging new technologies but largely within their own...

As we navigate this digital age, one of the most significant shifts in the professional world has been the rise of remote work. Remote work, or the practice of working outside a traditional office environment, has been steadily increasing in...

In the dynamic world of business, the ability to adapt and innovate is crucial for sustained growth and success. One significant way companies are evolving is through remote outsourcing support, a method of subcontracting various business-related operations to third-party vendors...

Welcome to the world of content moderation, a necessary puzzle piece in the grand scheme of today’s digital landscape. Whether it’s social media posts, product reviews, blog comments, or user-generated content, it’s essential to ensure these channels stay clean, safe,...

2023 is already shaping up to be a big year, both in terms of economic performance and workplace development. Businesses of all sizes have to consider rapidly evolving workforce trends that affect the decisions of individual workers and the policies...

Uncover the impact of workforce optimization on customer experience and business success with Awesome CX. Balance efficiency with care.

As a company, you are responsible for spreading truthful and appropriate content. To stay within these guidelines, you need content moderation.