Customer experience is arguably the most important determining factor in whether a brand thrives in a competitive market. Now more than ever, brands are looking to innovate using tools like artificial intelligence (AI) to revamp and improve their CX processes...
Customer service is one of the most important jobs within a company. However, it is also one of the toughest jobs. When your customers are patients, your job becomes even more challenging. Your customer could be in pain and stressed...
While outsourcing has been around for decades, it seems like it’s the latest trend as many businesses are learning the awesome benefits. It used to be primarily large companies outsourcing some of their essential functions, but now many small businesses...
Innovation and development are two critical components of long-term success. A new development project requires significant time, personnel resources, and money. Once you have evaluated your needs, choosing whether to keep your development project in-house or outsource it is the...
Whether large or small, businesses all over America need to make phone calls to existing and potential clients and handle calls from past customers who call in with questions, comments, or concerns. Both of these components of customer communication are...
Your company’s growth and profits depend on increasing your sales yearly. Maintaining the prior year’s level of performance should not be what you consider successful. Some of the highest-grossing businesses in the world know this, which is why they strive...
For starters, offshore outsourcing is just the process of hiring another organization in another country to perform certain jobs or services for your business. With so many unknowns, outsourcing offshore could be a little intimidating at first, but here we...
As the sun rises on a new era of artificial intelligence (AI), a digital transformation is sweeping across the business arena. The customer remains paramount, but now AI acts as the invisible hand, shaping and molding the customer experience (CX)...
Artificial intelligence and machine learning are everywhere, and they are impacting all types of business operations in sectors. That’s also true with customer service: a highly crucial arena that determines things like conversion rate, customer loyalty, and more. To maximize...
AI is having powerful, transformative effects across industries and niches. If you have a brand blog, forum, or other community, you might also think about leveraging AI for content moderation. Using artificial intelligence in content moderation can provide your brand...
It’s no secret that AI is transforming industries throughout the economy. No matter what your business is or what its niche might be, odds are AI will have a majorly beneficial effect on your brand and its operations, provided you...
There are so many customer service tasks that need to get done, and even fully staffed teams can find themselves overwhelmed by everything on their plates. When pairing customer experience with automation technology such as artificial intelligence (AI), you are...
In the modern customer-focused business environment, fostering exceptional customer experience (CX) has become a primary focus. Many organizations overlook that the key to better CX lies not solely in refining processes or leveraging new technologies but largely within their own...
In the dynamic world of business, the ability to adapt and innovate is crucial for sustained growth and success. One significant way companies are evolving is through remote outsourcing support, a method of subcontracting various business-related operations to third-party vendors...
Welcome to the world of content moderation, a necessary puzzle piece in the grand scheme of today’s digital landscape. Whether it’s social media posts, product reviews, blog comments, or user-generated content, it’s essential to ensure these channels stay clean, safe,...
2023 is already shaping up to be a big year, both in terms of economic performance and workplace development. Businesses of all sizes have to consider rapidly evolving workforce trends that affect the decisions of individual workers and the policies...
Want to know how to build long-term customer relationships for business success? Check out our detailed guide on how to do just that.
Want to give your customers unforgettable experiences with each purchase? Check out our seven ways to personalize the customer experience.
Want to secure your brand’s long-term success? Check out nine trends that will define the future of customer experience in all industries.
Need to grasp the differences between customer service vs. customer experience? Check out our comprehensive breakdown for more information.
Are you curious about how important CX really is? Check out our breakdown of eight key customer experience statistics that prove its value.
To improve your bottom line and brand loyalty, you need to know how to maximize retail customer experience. Here are strategies to help.
Want to maximize your customer base and loyalty? Discover ways to improve financial service customer experiences at your brand with this guide.
Want to maximize customer satisfaction and loyalty? You need to know how to implement a frictionless customer experience. Discover how here.
You need to know if your customers enjoy your brand’s CX design. Discover how to master customer experience analytics in this comprehensive guide.
The B2B customer experience sets your company apart. Learn how to improve your B2B customer experiences with our comprehensive strategy guide.
Want to maximize your brand’s success in the e-commerce arena? Discover seven key strategies to improve your customer service in e-commerce.
There are many benefits of offshoring services for FinTech Companies. Keep reading to discover what offshoring can mean for you.
Customer experience call centers and contact centers significantly impact customer satisfaction and brand loyalty. Naturally, call center analytics give you insight into call center agent performance and customer satisfaction with call center interactions.
Playing games is big business. Fueled by strong headwinds in the form of cultural and technological shifts, gaming has become a ubiquitous presence in our lives. The industry has grown by leaps and bounds since
Demand for customer experience support varies based on cyclical trends, seasons, and new product or service launches. The Q4 holiday season is just one example of seasonality that companies need to prepare for. Depending on the industry, peak times ebb...