At Awesome CX, we believe that building strong relationships is key to our success. That’s why customer feedback is vital to us to ensure that we’re continually providing the best services.
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Together, we're setting the new standard for awesome customer interactions
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Hear from our brand partners and the awesome results we're driving together.
What our brand partners say about working with us
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“The team truly cares about pair, our customers and you can see that in the service that they give.” “We put a lot into our agents and we receieve that back a lot in return. One of our top core values is that we solve customer problems and so as a customer service team it’s actually really incredible because we can see that emulated by our team every single day.”
Emily Stubbs
Associate Director of Customer Experience
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We merit the same values and culture. It just makes sense [Awesome CX] is so great, outgoing and approachable. ‘I love how flexible working with Awesome CX is’
Catherine Keophanboua
Senior Co-ordinator, Customer Experience
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We see volume increases of 8-10x our normal annual off-peak volume so it’s really important for us to have the support to scale up and we wanted to build an environment where people feel like they’re working together as a team rather than in individual silos. Our agents that are supporting us are our brand advocates and they’re really the only people that are speaking with our customers on a day-day basis.
Danny Ton
SVP of customer operations and customer experience
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Case studies
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The Seasonal Ramp Story of The Bouqs and Awesome CX Read the case study
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TechStyle Fashion Group's Multilingual Success Story Read the case study
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Our insights
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What Does White Glove Service Mean?
If a company’s customer service isn’t up to par, customers have plenty of alternatives. What’s more, most businesses are becoming aware of these changes in the market.
In fact, in a survey conducted by the CX Network on the global state of customer experience, 51% of cx practitioners agreed that consumers who were not happy were more likely to transfer brands. Hence, offering a great customer experience to your customers is crucial.
Due to this, there is an evident growth in the popularity of white-glove services. Most customers today want and expect white-glove service from companies. But what exactly is white-glove service?