Interacting directly with customers to fully resolve repeatable requests without involving live agents
Behind the brilliance of the best loved brands
When it comes down to it,
There are three distinguishing factors that set us apart
from the pack…
AI Enabled Customer Support
By harnessing the power of AI you can improve response time, gain greater efficiencies and increase customer satisfaction!
Autopilot
Co-pilot
Assisting agents in resolving more complex issues by automatically gathering necessary information and drafting personalized replies.
Applied Insights
Proactively seeking new automation potential, tags and routes requests as needed, and mines customer interactions for business insights.
Our Brand Partners Have Rated Us
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0 %
CSAT score
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+ 0
NPS score
What We Do
Awesome AI
Leverage the power of AI to super charge your agents, automate redundant tasks, and provide valuable customer insights.
Customer Support
Create a better experience for your customers that will boost lifetime value and loyalty.
Content Moderation
Prioritize your customers safety by upholding community guidelines to foster a secure environment.
Web Dev
Deliver intuitive web and software solutions that meet brand partner expectations and user needs.
Back Office Support
Achieve operational and administrative functions in a more cost-efficient manner.
Workforce Optimization
Optimize employee performance and productivity through data-driven efficiency.
What our
Awesome
partners say!
I’ve worked with numerous BPO’s in my career and Awesome CX is without a doubt the best I’ve ever had the privilege to work with. Their culture is outstanding and it’s no wonder why their employees are so happy and why turnover is so minimal. The team members are such a pleasure to work with and are very professional. Awesome CX is not just a call center — they handle so many crucial tasks for our service department including staffing, quality assurance, social media and various administrative tasks. They truly do it all. Awesome is in a class of their own in the BPO industry.
Having worked with the team at Awesome CX for a number of years and at multiple organizations, I can honestly say they are some of the best folks around. From the top tier leadership team all the way down to the individual reps on our account, they are friendly, intelligent, hardworking, and genuinely care about our business and how we intend to deliver a best in class experience. Whenever I come across any CX leaders looking to explore BPO options, I always point them in the direction of Awesome and they’ve never been let down. Simply put, Awesome CX has exceeded my expectations time and again and they have earned their incredible reputation by doing the hard work day in and day out. We’ll be building on our partnership for years to come!
I am very proud to say I work with Awesome CX. I love how the company treats their employees and how valued I feel as a customer. Thank you!