The Art of Election Content Moderation

Strategies and Best Practices Revealed

The rise of social media and on-line campaigning has introduced new challenges for democratic elections across the globe. Learn more about strategies and best practices to reduce misinformation and polarization across platforms.

Key Takeaways

Capacity Planning and Volume Spikes

Election seasons cause significant increases in content volume on social media. Effective content moderation during these periods requires robust capacity planning, sophisticated forecasting, buffer management for unexpected spikes, and flexible staffing models to scale moderation teams as needed.

Combating Misinformation and Disinformation

The spread of false or misleading election-related content is a major challenge. Near-perfect fact-checking capabilities and collaborations with reputable organizations are essential. Speed of response is crucial, with tools to quickly identify and flag misinformation, allowing timely intervention to prevent widespread impact.

Political Neutrality and Moderator Wellbeing

Content moderators must maintain strict neutrality, ensuring personal biases do not influence their decisions. Regular training and clear guidelines on impartiality are necessary. Additionally, moderator wellbeing is critical, particularly during high-stress election periods, requiring effective wellbeing checks, supportive company culture, and strategies to handle the emotional strain of the job.