Are you ready to meet the dream team that’s shaking up the world of CX? Say hello to our leadership squad! These folks aren’t just dedicated and innovative, they’re on a mission to redefine the game for everyone from hyper-growth internet and eCommerce companies to the most established enterprise companies around the world. With this team at the frontline, we will commit to delivering exceptional results for you every step of the way and elevate your customer experience to new heights. Let’s take your CX to the next level together.
Leading from the Front
Mark Lyndsell
Regional CEO
Eric Gist
CEO
Jim Mitchell
Chief Growth Officer
Helen Lee
Chief Operations Officer
Craig Buckley
SVP of Operations
Lexi Later
Head of Marketing for North America
At Awesome CX, we are only as good as our people. These select few are just the tip of the iceberg when it comes to the brilliance that makes our organization so Awesome!
Mark Lyndsell
Regional CEO
We’re thrilled to introduce Mark, an experienced leader with a quarter century of expertise in the telecom and BPO space. He joined Transcom’s team back in 2009 and taking on the role of Senior Director for UK & European accounts out of our Philippine branch. Recently, he was elevated to the position of CEO of our Global English Region. Believe it or not, he even started off his professional career in the British Army’s Royal Corps of Signals right after school! In his free time Mark enjoys riding his bike, spending time with his family and watching a good ol’ football (or soccer) game!
Eric Gist
CEO
Say hello to Eric, a seasoned sales and customer service professional. With years of experience under his belt, he is your ultimate resource for executing strategies and managing call center operations for startups and large organizations alike. As CEO of Awesome CX, Eric is dedicated to exceptional customer service and maintaining our unparalleled culture for our employees. When not working, he enjoys golf, hiking, travel, and wine. Get ready for an unforgettable journey with Eric at the helm!
Jim Mitchell
Chief Growth Officer
Meet Jim, the ultimate customer experience champion. With over 20 years of experience and a knack for solving even the toughest CX challenges, he’s like a superhero for businesses of all sizes. Plus, he knows how to have a good time – just ask him about the legendary End of Year party in the Philippines. Get ready for a wild ride with Jim leading the way!
Helen Lee
Chief Operations Officer
Helen is truly a powerhouse COO at Awesome CX! She’s a master at juggling her various roles with flair, having honed her skills as a CFO at the fastest-growing boutique BPO. Now, she expertly captains daily business operations and all internal support departments. Her secret sauce? Her ability to balance efficiency and fun in everything she does. And when she’s not at work, Helen is busy pampering her daughter and dog, working out, mastering meditation, or just chilling out. With Helen in charge, you can expect nothing but the best from our operations!
Craig Buckley
SVP of Operations
Give it up for Craig, our fearless leader in the Philippines and the embodiment of Awesome culture! As a CX expert with 20 years of BPO experience, Craig is the ideal leader for our APAC operations. Craig specializes in organizational transformation and is passionate about setting new benchmarks of customer experience. While Craig may be a busy guy, he finds time whenever possible to spend time with the teams, making personal connections with as many people as possible. Outside the office he is likely cheering on Leeds United!
Lexi Later
Head of Marketing for North America
Meet Lexi, our Head of Marketing for Awesome CX in North America. With years of experience in digital marketing, Lexi is passionate about marketing strategies and reinvigorating the market approach for Awesome CX. Lexi’s passion for Awesome CX is rooted in her alignment with the organization’s values and from knowing that the organization’s continued expansion means the growth of the individuals behind those efforts. You can find Lexi enjoying time spent outdoors by the beach, taking a yoga class or spending time with her family, friends, and dog Bogey. With Lexi on our team, the possibilities are endless!
